Your bag or accessory was individually made by Janette van Tol. Designed and crafted with a lot of attention and care. With a strong focus on materials, quality, style and functionality.
Because leather is a natural product please take into account that it can contain small imperfections, such as stretch marks, scars and irregularities in colour (each hide is unique). These are not flaws, but show the authenticity of the leather. They are part of its beauty.
All Janette van Tol products come with 365 days Manufacturer’s Warranty. Did you find a production error? We will fix your purchase or remake a new one for you at no cost. We will also cover your postage costs.
It’s normal that leather slightly changes colour over time due to sunlight and rain. We can't do anything about that. Janette van Tol is not responsible for defects caused by misuse or negligence.
Janette van Tol bags and accessories are getting more beautiful by aging and wearing. But after a few years your bag might have a broken zipper or maybe you have pen marks on the inside? It's possible to have this fixed. Please send us an email with some pictures and we can give you an estimate of the costs.
Phone: +31 (0)6 1130 1708